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Everything we know about the lead business from everyone at the Leads360 family. From online lead providers like LowerMyBills.com to Mortgage Lead Management best practices. We'll tell you what we know and what we've learned.  

The Two Way Street of Great Customer Service

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In a previous article on this blog I used the analogy of catching your balance. The article suggests that having reports that return real time data is the best way to limit wasted resources; enabling a quick course correction when a sales agent or a lead source is underperforming. This principal of learning as you go, and constantly improving your process is one that we practice as well as preach at Leads360.

Being able to build software that is useful to clients rests on a few key practices. This article will explores how one of those key practices, Customer Service, helps product development. Our customer service team provides more than just training. They guide our clients through the process of configuring our software to adapt to the clients business practices. In many cases, configuring the software results in clients clarifying their own vision for their workflow. While adapting the software to established client workflow is a snap, many clients benefit from our best practices templates and improve their own business practices just by using our system.

On our end, we’re always learning ways to improve our software. The front-line back and forth with clients helps us gather information about how to make sure our software is a tool that works in the real world. This dialog with our clients, making sure that they get the most value out of our software, is a huge benefit to us.  This is one of the virtues of Software as a Service, the process of improving our software is continually being informed by our interactions with our clients. This means a better product for you, better than yesterday, but with plans on how to improve tomorrow.

Pass the Beans!

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